Support

Can’t find the answer to your question in our FAQ or in our manuals and guides? Click the button below, or send an email to support [at] wordfinder [dot] com. Once you’ve sent us your request, your case will be registered in our system and we’ll contact you as soon as possible.

Email support request

 

If you have questions about our assortment, your subscription or your agreement, you’re welcome to contact our customer service department using the customer service form.

How-to Guides

WordFinder Unlimited for IT

WordFinder Unlimited with Personal Accounts (WordFinder IDs)

WordFinder Unlimited with Azure AD Federation

WordFinder Unlimited with SAML Federation

WordFinder Unlimited with IP Verification

WordFinder Online (video)

FAQ

If you want WordFinder for Mac to always be available you can use the option Keep in Dock.
Just go to Applications to open WordFinder for Mac. Right-click the WordFinder for Mac icon in Dock and select Keep in Dock.

Now the WordFinder for Mac application will always be in Dock, ready for you to use it.

Yes you can. Once WordFinder for Mac has been started, it can be activated (brought to the front) at any time by a keyboard combination (hotkey), which by default is set to Ctrl + W. You can always change the hotkey setting by selecting “Preferences” on the settings menu. Here you can define which new keyboard combination should be used to activate WordFinder for Mac. The default key combination is displayed as Ctrl + W in the text box.
To see valid key combination options for the hotkey please click the infomation icon in “Preferences”, see picture below.

Yes, you can search for a word directly from the application you are using, for example Microsoft Word.

  • Highlight the word you wish to translate.
  • Activate WordFinder for Mac using the defined hotkey. N.B. The default hotkey is set to Ctrl + W. You can always change the hotkey setting by selecting “Preferences” on the settings menu.

WordFinder searches automatically through the headword index to display explanations, translations, synonyms etc. in the entry window.

System requirements

macOS High Sierra  or later.

At least 4 GB of RAM.

At least 1 GB free hard disk space.  Note: More if either many or large dictionaries are downloaded.

No, all upgrades to WordFinder for Mac and the dictionaries you subscribe to are included in your subscription.

If you frequently select the same set of dictionaries, you can choose to save them as a group. Select at least two dictionaries, and click on the plus button at the top of the dictionary menu, in order to create a group:

In the dialog that appears, you may then give a name to the group. You can adjust which dictionaries shall be included in the group by dragging them to and from the list of included dictionaries. Their order in the list controls in which order the dictionary articles will be presented when a headword is selected which occurs in more than one of the included dictionaries.

How to create shortcuts to dictionaries or groups
You can set a keyboard shortcut which you may use to quickly select a dictionary or a group. Activate ”Edit groups and shortcuts” at the top of the dictionary menu and select a dictionary or a group by clicking  on one of the pen icons:

In the dialog that appears, you may then select a keyboard shortcut.

Yes, you do – but not all the time. When you install WordFinder for Mac you can choose to download your activated dictionaries. Then everything is installed locally and you can use WordFinder OFFLINE. You have to be online at least once a week to verify the license.

Please follow these steps:

  • Open WordFinder for Mac and click “Dictionaries” on the Settings menu, which you access by clicking on the cogwheel icon in the upper right corner:

  • Search for the dictionary you want to download.
  • If you wish to make a dictionary available offline, press the cloud icon at the right of the dictionary title:

NOTE: If the dictionary was not selected before downloading, it will be selected automatically when you start the download.

  • Once the download is finished this symbol is displayed:


You can now work in the dictionary offline.

Open WordFinder for Mac and click “About” on the Settings menu, which you access by clicking on the cogwheel icon in the upper right corner:

Here you can see which version you have.

You can create your own menu entries which contain links to web pages in WordFinder for Mac. That is useful if you frequently visit certain web pages.
Open WordFinder for Mac and click “Preferences” on the Settings menu, which you access by clicking on the cogwheel icon in the upper right corner:

To add a menu link, click the plus sign in the “Custom menu links” field to open the edit window:

Each entry must consist of a title and an address (url). Click OK to saves the changes. In the picture below 3 menu items have been added to the main menu:
– Google Translate
– Bab.la
– Linguee

If you want  WordFinder for Windows  to always be  available  you can add it to Autostart.

Press the key kombination Win + r.

Enter the text shell:startup and click OK.

Drag a copy of the application shortcut to the folder.


Next time you start your PC WordFinder for Windows will start up automatically.

Yes you can. Once WordFinder for Windows has been started, it can be activated (brought to the front) at any time by a keyboard combination (hotkey), which by default is set to Left Ctrl + Left Shift. You can always change the hotkey setting by selecting “Preferences” on the settings menu. Here you can define which new keyboard combination should be used to activate WordFinder for Windows. The default key combination is displayed as LeftCtrl + LeftShift in the text box.
To see valid key combination options for the hotkey please click the infomation icon in “Preferences”, see picture below.

Yes, you can search for a word directly from the application you are using, for example Microsoft Word.

  • Highlight the word you wish to translate.
  • Activate WordFinder for Windows using the defined hotkey. N.B. The default hotkey is set to Left Ctrl + Left Shift. You can always change the hotkey setting by selecting “Preferences” on the settings menu.

WordFinder searches automatically through the headword index to display explanations, translations, synonyms etc. in the entry window.

System requirements

Windows 7 or later, 64 bits version.

At least 4 GB of RAM.

At least 1 GB free hard disk space.  Note: More if either many or large dictionaries are downloaded.

No, all upgrades to WordFinder for Windows and the dictionaries you subscribe to are included in your subscription.

If you frequently select the same set of dictionaries, you can choose to save them as a group. Select at least two dictionaries, and click on the plus button at the top of the dictionary menu, in order to create a group:

In the dialog that appears, you may then give a name to the group. You can adjust which dictionaries shall be included in the group by dragging them to and from the list of included dictionaries. Their order in the list controls in which order the dictionary articles will be presented when a headword is selected which occurs in more than one of the included dictionaries.

You can set a keyboard shortcut which you may use to quickly select a dictionary or a group. Activate ”Edit groups and shortcuts” at the top of the dictionary menu and select a dictionary or a group by clicking  on one of the pen icons:

In the dialog that appears, you may then select a keyboard shortcut.

Yes, you do – but not all the time. When you install WordFinder for Windows you can choose to download your activated dictionaries. Then everything is installed locally and you can use WordFinder OFFLINE. You have to be online at least once a week to verify the license.

Please follow these steps:

  • Open WordFinder for Windows and click “Dictionaries” on the Settings menu, which you access by clicking on the cogwheel icon in the upper right corner:

  • Search for the dictionary you want to download.
  • If you wish to make a dictionary available offline, press the cloud icon at the right of the dictionary title:

NOTE: If the dictionary was not selected before downloading, it will be selected automatically when you start the download.

  • Once the download is finished this symbol is displayed:


You can now work in the dictionary offline.

Open WordFinder for Windows and click “About” on the Settings menu, which you access by clicking on the cogwheel icon in the upper right corner:

Here you can see which version you have.

You can create your own menu entries which contain links to web pages in WordFinder for Windows. That is useful if you frequently visit certain web pages.

Adding a link to a web page to the applications main menu (the settings menu under the cogwheel icon) must be configured in a separate file, customization.json. Download example file and edit the file according to your needs here:

Download customization.json

The picture below shows the contents of the example file.

Each entry consists of a title and an address (url). In the file there are 3 menu entries:

  • – Google Translate
  • – Bab.la
  • – Linguee

To change an item, make sure to change both the title and the url in the file.
NOTE don’t make any syntax changes in the file. All brackets, commas, colons and quotations marks must stay exactly as they are.
When you are done, save the file in the user’s profile in this folder:
C:\users\%username%\AppData\Roaming\wfdesktop*)
*) %username% is your Windows username

NOTE it’s important not to make any changes to the file name when you save the file.
Next time you open WordFinder for Windows the menu entries will appear in the settings menu. The entries in the example file will look like this in WordFinder for Windows:

When you subscribe to WordFinder our Android, iPhone and iPad are included in your subscription.

Via the apps you have access to all the dictionaries you have in your subscription.

You can download the WordFinder App in the App Store or Google play.

When you launch the app for the first time you’ll need to sign in with your WordFinder ID (username and password).

You can order your subscription with the number of user licenses you want directly in our web store. We accept Visa and Mastercard.

No, all upgrades to the software and the dictionaries you subscribe to are included in your WordFinder Unlimited subscription.

All credit card information is handled by our Payment Service Provider Partner – Nets A/S, which is one of Scandinavia´s largest service providers for online credit card payments. Nets is certified according to the latest requirements of the PCI DSS standard (Payment Card Industry – Data Security Standard), which the largest credit card issuers, including Visa and Mastercard, have developed. In this way you may be sure that credit card information is handled in a safe way in a secure environment

Credit card details are never stored at WordFinder but in the external Nets system.

Please verify that your card meets the following requirements:

  • 3D Secure must be activated. 3D Secure is branded by Mastercard and Visa as: Mastercard SecureCode and Verified by Visa.
  • The card must be open for Internet purchases in the EU.
  • The card must accept recurring transactions.
  1. Login to app.wordfinder.com
  2. Click the Settings-menu (the cog-wheel)
  3. Click My account
  4. Go to the Payment tab. Here you can update your credit card information.

Please verify that your card meets the following requirements:

  • 3D Secure must be activated. 3D Secure is branded by Mastercard and Visa as: Mastercard SecureCode and Verified by Visa respectively.
  • The card must be open for Internet purchases in the EU.
  • The card must accept recurring transactions.

 

If you have paid with credit card you shall cancel your subscription on your account page. We hope you will restart your subscription soon! 🙂

  1. Login to app.wordfinder.com
  2. Click the Settings-menu (the cog-wheel)
  3. Click My account

  4. Go to the Subscription tab. Click the Change button and then CANCEL SUBSCRIPTION

If you have paid with credit card you can reactivate your subscription on your account page.

  1. Login to app.wordfinder.com
  2. Click the Settings-menu (the cog-wheel)
  3. Click My account
  4. Go to the Subscription tab. Click the Change button and then RESUBSCRIBE

As a user in an organisation with access to WordFinder via IP verification, a personal account (WordFinder ID) enables you to log in and use WordFinder when you are not connected to your organization’s network. With a WordFinder ID, you can work from any computer you like, from a smartphone or tablet and in our Desktop applications.

You can pay with Visa and Mastercard.

Your card needs to:

  • Have 3D Secure activated. 3D Secure is branded by Mastercard and Visa respectively as: Mastercard SecureCode and Verified by Visa.
  • Be open for Internet purchases in the EU.
  • Accept recurring transactions.

Your browser needs to have JavaScript enabled for the checkout and card verification to work.

Please note that when you start a trial, your card needs to be authorised, which means that 1 unit in your currency, e.g. 1 EUR is reserved on your account, not charged. If you cancel your subscription before the trial ends, you will not be charged anything.

Contact us for other payment options.

  1. Login to app.wordfinder.com
  2. Click the Settings-menu (the cog-wheel)
  3. Click My account
  4. Go to the General tab. Click the button DELETE ALL MY ACCOUNT DATA

Yes, you can. If you need to run WordFinder on a desktop computer and a laptop for example, you can do so. This is in compliance with the license agreement as long as you are the one using both computers.

Yes, you do – but not all the time. When you download WordFinder Pro for PC or Mac with your activated dictionaries, everything is installed locally and you can use WordFinder just as before. You can be offline for up to one week without being online. But you have to go online at least once a week to renew your offline access.

If you want to search via WordFinder’s web interface or use the apps for smartphones and tablets, you will need an Internet connection.

As a WordFinder Unlimited subscriber you pay in advance of the service period with credit card. We accept the following cards: MasterCard and Visa. The subscription continues either monthly or yearly and the amount per month or year is deducted from the same credit card each month or year until you actively end your subscription under My Account in the Settings menu.

WordFinder Chrome Extension is included in your subscription and can be used in Chrome and Edge.

With WordFinder Chrome Extension you have access to all the dictionaries you have in your subscription, and you can look up words in WordFinder’s dictionaries directly from any web site.

You can download the extension from Chrome Web Store.

When you launch the extension for the first time you’ll need to sign in with your WordFinder ID (username and password).

Please contact us if you have any questions or comments!

Manuals

Read more about installation, features and how to get the most out of our products. IT Personnel will also find information about deployment.