Support

Can’t find the answer to your question in our FAQ or in our manuals and guides? Click the button below. Once you’ve sent us your request, your case will be registered in our system and we’ll contact you as soon as possible.

Email support request

 

If you have questions about our assortment, your subscription or your agreement, you’re welcome to contact our customer service department using the customer service form.

How-to Guides

WordFinder Unlimited for IT

WordFinder Unlimited with Personal Accounts (WordFinder IDs)

WordFinder Unlimited with Azure AD Federation

WordFinder Unlimited with SAML Federation

WordFinder Unlimited with IP Verification

WordFinder Online (video)

FAQ

Open WordFinder and go to the menu WordFinder > About WordFinder. Here you can see the version and build.

MAC OS X 10.8 or later.

Note on Mojave

Mojave will be the last Mac OS to support 32-bit applications. Thus, WordFinder Pro does work on Mojave. Currently WordFinder Pro for Mac is being rewritten to support future versions of the Mac OS.

N.B. We have found that the feature to double click to paste translations back to an application does not work with Microsoft Office 2016 on Mojave. You can still click the translation and copy and paste it to e.g. Word, via the usual shortcut commands: Cmd + c and Cmd + v.

It’s probably because you have different language combinations in your dictionaries. You only have access to one language combination at a time. To change the language combination, go in under the Language menu on the menu bar and choose a new language combination. Under the Dictionary menu, you can see the dictionaries that are active after changing languages.

It’s not WordFinder that is asking for a password, it’s your Mac. It wants you to verify that you have the right to install programs. If you do not have a password, leave the field blank and just continue. If this doesn’t work, you need to reset the password. Contact MacSupport for help with this.

We can’t provide new installation files in the form of a download link anymore.

If you received a download link previously you can search for the installation file you downloaded. Search for the file “install_wordfinder_package.exe”. Doubleclick the file to start the installation. Please note that we recommend that you backup the file on a USB stick or the like so that you don’t lose the file in case your machine crashes.

This can be because the dictionary is not installed or not open. Look under Dictionary on the menu bar and see if it is listed. If it’s not there reinstall, but this time only install your dictionaries and not the actual program.

  1. Please first try with a restart of WordFinder Pro.
  2. If a restart doesn’t help, please click the WordFinder Pro menu and select Preferences…
  3. Click the Account tab in the Preferences dialog.
  4. Click the Check now button.
  5. Please allow a few minutes for WordFinder Pro to download all updates.
  6. Restart WordFinder Pro and check if the license expired message has gone away.

Yes, you can!

Please note: It’s recommended that you disconnect from the Internet BEFORE you add the purschased dictionaries to your installation.  When you are done you can connect to the Internet again.

Mac dictionary files have the extension: *.lexikon

You can add these files to your WordFinder Pro installation in two different ways:

  • 1. You can install from an installation disk or a downloaded installation file.

Install from your installation medium by following the instructions on the screen.

Obs:

To avoid that the purchased dictionaries are overwritten by WordFinder Unlimited dictionaries you can place the purchased dictionaries in a separate folder. That way you will avoid that dictionaries you have purchased are overwritten by subscription based WordFinder Unlimited dictionaries.

Follow these steps:

Create a new folder for your purchased dictionaries on your computer. Then go to the folder with dictionary files on your computer:

(Press Cmd + C, then click on the MAC computers HD icon, and continue to)

/Library/Application Support/WordFinder

In this folder you will see all the WordFinder dictionaries. Some are shown with black icons, others are shown with white icons. Transfer/copy all dictionary files that are shown with black icons to the folder you created for purchased dictionaries. To access the dictionaries the first time you must open them in WordFinder Pro using the command Cmd + O.

 

  • 2. You can transfer the dictionary files manually from a backup or fx a WordFinder installation on another computer

You can place the dictionary files in any folder on your computer. You could fx create a new folder for your purchased dictionary files before transferring them.

  • a) Transfer from backup

Transfer the dictionary files from the backup-medium to the folder you created. To access the dictionaries the first time you must open them in WordFinder Pro using the command Cmd + O.

  • b) Transfer from installation on another computer

Go to the dictionary folder on the computer, you want to transfer the files from:

(Press Cmd + C, then click on the MAC computers HD icon, and continue to)

/Library/Application Support/WordFinder

Transfer all the dictionary files in this folder to the folder you created on the computer that you want to transfer the files to. To access the dictionaries the first time you must open them in WordFinder Pro using the command Cmd + O.

The interactive feature supports highlighting a word in a document or editor and pressing the default hotkey (Ctrl + w) to search the word in WordFinder Pro and simply double clicking a translation to paste it back to the document or editor.

If the feature doesn’t work, please check that:

  1. Your document is in edit mode.
  2. The default hotkey (Ctrl + w) is not in conflict with a similar shortcut in the application you want to interact with. You can change the WordFinder Pro hotkey in WordFinder Pro / Preferences… -> the Quick start tab.
  3. WordFinder Pro is allowed to interact with other applications. The first time you use the feature (normally also after upgrades to the Mac OS) you will have to accept that WordFinder Pro interacts with other applications. You can add and remove this support in:
    System Preferences / Security & Privacy / Accessibility -> the Privacy tab.

 

N.B. We have found that the feature to double click to paste translations back to an application does not work with Microsoft Office 2016 on Mojave. You can still click the translation and copy and paste it to e.g. Word, via the usual shortcut commands: Cmd + c and Cmd + v.

Please begin by restarting WordFinder Pro and allow the sync program (WordFinder Application Manager) a few seconds to connect and sync your licenses.

If the restart doesn’t solve the problem, exit WordFinder Pro and follow the steps below to do a manual sync:

Click the “Show hidden icons” button on the Taskbar and right click WordFinder Application Manager. Click Sync Now. See the screen-shot below.

IMPORTANT: Please, also check the Settings to verify that the WordFinder Application Manager is set to autostart, in order to always be on and able to sync.

Start WordFinder Pro.

To run WordFinder on Windows 8 and 10, you need to upgrade to WordFinder Unlimited.

As a maintenance customer you can download the latest version of WordFinder Pro for Windows from the Customer Portal.

  • Windows XP: No specific requirements
  • Windows Vista: WordFinder 9.2 and later
  • Windows 7: WordFinder 10.1.1 and later
  • Windows 8: WordFinder Pro as part of WordFinder Unlimited or as a maintenance customer, downloaded from the Customer Portal
  • Windows 10: WordFinder Pro as part of the WordFinder Unlimited or as a maintenance customer, downloaded from the Customer Portal

Yes, you can. If you need to run WordFinder on a desktop computer and a laptop for example, you can do so. This is in compliance with the license agreement as long as you are the one using both computers.

We can’t provide new installation files in the form of a download link anymore.

If you received a download link previously you can search for the installation file you downloaded. Search for the file “install_wordfinder_package.exe”. Doubleclick the file to start the installation. Please note that we recommend that you backup the file on a USB stick or the like so that you don’t lose the file in case your machine crashes.

Yes – but not all the time. You need an Internet connection to download WordFinder Pro to your computer along with the dictionaries and the license files. The licenses are valid for a week, so you have to renew them at least once a week. This is done automatically when your Internet connection is active.

No, you shall always first back up your dictionaries and then uninstall older versions of the program before installing the new.

Yes, you can use your own user dictionaries or old, bought dictionaries in WordFinder Pro for Windows in WordFinder Unlimited. Important: Do not put your own user dictionaries or bought dictionaries in the special folder which contains the dictionaries you subscribe on. We recommend that you put them in a sub folder to your Documents folder.

If you have old dictionaries on your computer but still cannot see them in the Dictionary menu you will have to point out the folder containing the dictionaries, please see below:

Open the dialogue box to add folders with dictionaries by pressing the short-cut command Ctrl + F, or by selecting the menu Tools / Dictionary Management / File paths to dictionaries, please see the image below:

 

In the dialogue box File paths to dictionary folders, click the folder symbol and locate the folder with your dictionaries. When you’ve pointed out a folder, click Add and repeat the procedure if you have more folders you want to add. Then click OK. Please see the image below:

No, all upgrades to WordFinder Pro and the dictionaries you subscribe to are included in your subscription.

Yes, you do – but not all the time. When you download WordFinder Pro with your subscribed dictionaries, everything is installed locally and you can use WordFinder just as before. The license files are valid for one week, so you have to be online at least once a week to download new license files.

If you want to search via WordFinder’s web interface or use the apps for smartphones and tablets, you will need an Internet connection.

WordFinder Application Manager syncronizes with our server every 60 minutes. If you want to sync manually to download fx a new dictionary that you activated in “Dictionaries”, please follow these steps:

Click the “Show hidden icons” button on the Taskbar and right click WordFinder Application Manager. Click  Sync Now. See screen-shot below.

Please also check the Settings to make sure that the WordFinder Application Manager is set to autostart in order to always be on and be able to sync.

 

When you subscribe to WordFinder our Android, iPhone and iPad are included in your subscription.

Via the apps you have access to all the dictionaries you have in your subscription.

You can download the WordFinder App in the Apple App Store and Google Play.

When you launch the app for the first time you’ll need to sign in with your WordFinder ID (username and password).

No, all upgrades to the software and the dictionaries you subscribe to are included in your subscription.

All credit card information is handled in the DIBS system, which is Scandinavia´s largest system for online credit card payments. This system is certified according to the latest requirements of the PCI DSS standard (Payment Card Industry – Data Security Standard) which the largest credit card issuers, including Visa and Mastercard, have developed. In this way you may be sure that credit card information is handled in a safe way in a secure environment

Credit card details are never stored at WordFinder but in the external DIBS system.

Please verify that your card meets the following requirements:

  • 3D Secure must be activated. 3D Secure is branded by Mastercard and Visa as: Mastercard SecureCode and Verified by Visa.
  • The card must be open for Internet purchases in the EU.
  • The card must accept recurring transactions.
  1. Login to app.wordfinder.com
  2. Click the Settings-menu (the cog-wheel)
  3. Click My account
  4. On the My account page you can update your credit card information.

Please verify that your card meets the following requirements:

  • 3D Secure must be activated. 3D Secure is branded by Mastercard and Visa as: Mastercard SecureCode and Verified by Visa.
  • The card must be open for Internet purchases in the EU.
  • The card must accept recurring transactions.

 

If you have paid with credit card you shall cancel your subscription on your account page. We hope you will restart your subscription soon! 🙂

  1. Login to app.wordfinder.com
  2. Click the Settings-menu (the cog-wheel)
  3. Click My account

  4. On your account page, click the button CANCEL SUBSCRIPTION

If you have paid with credit card you can reactivate your subscription on your account page.

  1. Login to app.wordfinder.com
  2. Click the Settings-menu (the cog-wheel)
  3. Click My account
  4. On your account page, click the button RESUBSCRIBE

No, you do not. When you download WordFinder Pro with your subscribed dictionaries, everything is installed locally and you can use WordFinder just as before. However, if you want to search via the WordFinder web interface or use the apps for smartphones and tablets, you will need an Internet connection.

As a user in an organisation with access to WordFinder via IP verification, a personal account (WordFinder ID) enables you to log in and use WordFinder when you are not connected to your organization’s network. With a WordFinder ID, you can work from any computer you like, from a smartphone or tablet and in our Desktop applications.

Manuals

Read more about installation, features and how to get the most out of our products. IT Personnel will also find information about deployment.