Support

Can’t find the answer to your question in our FAQ or in our manuals and quick guides? Contact us at support via the support form. Once you’ve submitted the form, your case will be registered in our system and we’ll contact you as soon as possible.

If you have questions about our assortment, your subscription or your agreement, you’re welcome to contact our customer service department using the customer service form.

 

FAQ

It’s not WordFinder that is asking for a password, it’s your Mac. It wants you to verify that you have the right to install programs. If you do not have a password, leave the field blank and just continue. If this doesn’t work, you need to reset the password. Contact MacSupport for help with this.

It’s probably because you have different language combinations in your dictionaries. You only have access to one language combination at a time. To change the language combination, go in under the Language menu on the menu bar and choose a new language combination. Under the Dictionary menu, you can see the dictionaries that are active after changing languages.

We can’t provide new installation files in the form of a download link anymore.

If you received a download link previously you can search for the installation file you downloaded. Search for the file “install_wordfinder_package.exe”. Doubleclick the file to start the installation. Please note that we recommend that you backup the file on a USB stick or the like so that you don’t lose the file in case your machine crashes.

Open WordFinder and go to the menu WordFinder > About WordFinder. Here you can see the version and build.

This can be because the dictionary is not installed or not open. Look under Dictionary on the menu bar and see if it is listed. If it’s not there reinstall, but this time only install your dictionaries and not the actual program.

  1. Please first try with a restart of WordFinder Pro.
  2. If a restart doesn’t help, please click the WordFinder Pro menu and select Preferences…
  3. Click the Account tab in the Preferences dialog.
  4. Click the Check now button.
  5. Please allow a few minutes for WordFinder Pro to download all updates.
  6. Restart WordFinder Pro and check if the license expired message has gone away.

Yes, you can!

Please note: It’s recommended that you disconnect from the Internet BEFORE you add the purschased dictionaries to your installation.  When you are done you can connect to the Internet again.

Mac dictionary files have the extension: *.lexikon

You can add these files to your WordFinder Pro installation in two different ways:

  • 1. You can install from an installation disk or a downloaded installation file.

Install from your installation medium by following the instructions on the screen.

Obs:

To avoid that the purchased dictionaries are overwritten by WordFinder Unlimited dictionaries you can place the purchased dictionaries in a separate folder. That way you will avoid that dictionaries you have purchased are overwritten by subscription based WordFinder Unlimited dictionaries.

Follow these steps:

Create a new folder for your purchased dictionaries on your computer. Then go to the folder with dictionary files on your computer:

(Press Cmd + C, then click on the MAC computers HD icon, and continue to)

/Library/Application Support/WordFinder

In this folder you will see all the WordFinder dictionaries. Some are shown with black icons, others are shown with white icons. Transfer/copy all dictionary files that are shown with black icons to the folder you created for purchased dictionaries. To access the dictionaries the first time you must open them in WordFinder Pro using the command Cmd + O.

 

  • 2. You can transfer the dictionary files manually from a backup or fx a WordFinder installation on another computer

You can place the dictionary files in any folder on your computer. You could fx create a new folder for your purchased dictionary files before transferring them.

  • a) Transfer from backup

Transfer the dictionary files from the backup-medium to the folder you created. To access the dictionaries the first time you must open them in WordFinder Pro using the command Cmd + O.

  • b) Transfer from installation on another computer

Go to the dictionary folder on the computer, you want to transfer the files from:

(Press Cmd + C, then click on the MAC computers HD icon, and continue to)

/Library/Application Support/WordFinder

Transfer all the dictionary files in this folder to the folder you created on the computer that you want to transfer the files to. To access the dictionaries the first time you must open them in WordFinder Pro using the command Cmd + O.

To run WordFinder on Windows 8 and 10, you need to upgrade to WordFinder Unlimited.

As a maintenance customer you can download the latest version of WordFinder Pro for Windows from the Customer Portal.

  • Windows XP: No specific requirements
  • Windows Vista: WordFinder 9.2 and later
  • Windows 7: WordFinder 10.1.1 and later
  • Windows 8: WordFinder Pro as part of WordFinder Unlimited or as a maintenance customer, downloaded from the Customer Portal
  • Windows 10: WordFinder Pro as part of the WordFinder Unlimited or as a maintenance customer, downloaded from the Customer Portal

Yes, you can. If you need to run WordFinder on a desktop computer and a laptop for example, you can do so. This is in compliance with the license agreement as long as you are the one using both computers.

We can’t provide new installation files in the form of a download link anymore.

If you received a download link previously you can search for the installation file you downloaded. Search for the file “install_wordfinder_package.exe”. Doubleclick the file to start the installation. Please note that we recommend that you backup the file on a USB stick or the like so that you don’t lose the file in case your machine crashes.

Yes – but not all the time. You need an Internet connection to download WordFinder Pro to your computer along with the dictionaries and the license files. The licenses are valid for a week, so you have to renew them at least once a week. This is done automatically when your Internet connection is active.

No, you shall always first back up your dictionaries and then uninstall older versions of the program before installing the new.

Yes, you can use your own user dictionaries or old bought dictionaries in WordFinder Pro for Windows in WordFinder Unlimited. Important: Do not put your own user dictionaries or bought dictionaries in the special folder which contains the dictionaries you subscribe on.

If you have old dictionaries on your computer but still cannot see them in the Dictionary menu you will have to point out the folder containing the dictionaries, please see below:

Open the dialogue box to add folders with dictionaries by pressing the short-cut command Ctrl + F, or by selecting the menu Tools / Dictionary Management / File paths to dictionaries, please see the image below:

 

In the dialogue box File paths to dictionary folders, click the folder symbol and locate the folder with your dictionaries. When you’ve pointed out a folder, click Add and repeat the procedure if you have more folders you want to add. Then click OK. Please see the image below:

A personal account enables you to log in and use WordFinder when you are not connected to your organization’s network. With a personal account, you can work from any computer you like, from a smartphone or tablet. You also need a personal account to download WordFinder Pro to your computer.

No! Your old style dictionaries, that you once purchased, will work with WordFinder Pro, which is part of the WordFinder Unlimited service. You don’t have to subscribe to all WordFinder Unlimited dictionaries. You can for example, subscribe to WordFinder One or WordFinder Two (one or two dictionaries).

WordFinder Pro works with both the dictionaries you subscribe to and your old dictionaries.

No, all upgrades to software and updates to the dictionaries you subscribe to are included in your subscription to New WordFinder.

Yes, you do – but not all the time. When you download WordFinder Pro with your subscribed dictionaries, everything is installed locally and you can use WordFinder just as before. The license files are valid for one week, so you have to be online at least once a week to download new license files.

If you want to search via WordFinder’s web interface or use the apps for smartphones and tablets, you will need an Internet connection.

WordFinder Application Manager syncronizes with our server every 60 minutes. If you want to sync manually to download fx a new dictionary that you activated in “Dictionaries”, please follow these steps:

Go to the programs on the Taskbar and right click WordFinder Application Manager. Click  Sync Now, see picture below:

If your computer has been hibernated for some time and you get out of hibernation mode WordFinder may throw an error message saying that the license has expired. Normally the new license files will be downloaded when the Internet connection is restored. In case you need to do a manual sync, follow these steps:

Go to the programs on the Taskbar and right click WordFinder Application Manager. Click  Sync Now, see picture below:

If you subscribe to WordFinder, you automatically have complete access via your Android, iPhone, iPad and iPod Touch to the dictionaries that you have subscribed to, at no extra cost.

You can download the WordFinder App in the Apple App Store and Google Play.

When you launch the app for the first time you’ll need to login with the username and password to your WordFinder account.

No, your old dictionaries will work with the WordFinder Pro for Mac and Windows as part of the WordFinder Service. You can for example, subscribe to the dictionaries you use most and continue using your old dictionaries.

No, all upgrades to software and updates to the dictionaries you subscribe to are included in your subscription to the WordFinder Service.

All credit card information is handled in the DIBS system, which is Scandinavia´s largest system for online credit card payments. This system is certified according to the latest requirements of the PCI DSS standard (Payment Card Industry – Data Security Standard) which the largest credit card issuers, including Visa and Mastercard, have developed. In this way you may be sure that credit card information is handled in a safe way in a secure environment

Credit card details are never stored at WordFinder but in the external DIBS system.

If the card is connected to a security code, you must enter it correctly in the payment dialogue. Make sure you have the amount needed on the credit card. If you still have problems you can contact us.

If your credit card is blocked, the charge at the beginning of the month won´t go through and your account will be deactivated. To reactivate your account you must make a new purchase. Start by logging in and then go to the Webshop and select a Language Package and any Add-on dictionaries you need. Then register your new credit card information and pay.

If your credit card does not have enough to cover the charge or it has expired, your subscription will be deactivated. To reactivate your subscription you must make a new purchase. Start by logging in and then go to the Store and select a Language Package and any Add-on dictionaries you need. Then provide your credit card details again and pay.

No, you do not. When you download WordFinder Pro with your subscribed dictionaries, everything is installed locally and you can use WordFinder just as before. However, if you want to search via the WordFinder web interface or use the apps for smartphones and tablets, you will need an Internet connection.

A personal account enables you to log in and use WordFinder when you are not connected to your organization’s network. With a personal account, you can work from any computer you like, from a smartphone or tablet. You also need a personal account to download WordFinder Pro to your computer.

Support Form

Manuals

Read more about installation, features and how to get the most out of our products. IT Personnel will also find information about deployment.